NCC Gives Subscribers Breathing Space: Telcos Must Issue 14-Day Warning Before Shutting Down Inactive SIMs
In a major consumer protection move, the Nigerian Communications Commission (NCC) has proposed that telecommunications operators must give subscribers at least 14 days’ notice before deactivating their SIM cards due to inactivity or post-paid churn. The directive, contained in a fresh consultation paper titled “Stakeholders Consultation Process for the Telecoms Identity Risks Management Platform,” aims to shield millions of Nigerians from sudden loss of mobile numbers while strengthening the fight against digital identity fraud. Under the proposed amendments to the Quality-of-Service (QoS) Business Rules, operators will be required to notify affected subscribers through an alternative mobile line or email. The notice must be sent “at least 14 days before the final date for the churn of the number.” The same 14-day protection will apply to both prepaid and post-paid lines. This marks a significant shift from the current rules, which allow deactivation after six months of no Revenu...